0

Your Cart is Empty

Frequently Asked Questions?

BILLING

If your account is currently active and the payment for your renewal is declined, your account will be placed in an expired state. Our system will automatically continue attempting to charge your card to collect payment. In order to stop the billing attempts, you must cancel the account before the payment is successfully processed.

After your initial purchase, you will renew on either a quarterly or monthly cycle.

Renewal dates are Jan. 1st, Apr. 1st, Jul. 1st & Oct. 1st for the quarterly box and the 1st of each for the monthly box.

PRODUCTS

You’ll get a different mix of 7-10 items (quarterly box) & 5-6 items (monthly box) from well-known, popular, up-and-coming brands including workout apparel, supplements, equipment, accessories, healthy snacks, education, and other surprises. Our experts carefully select each item based on current and emerging trends, so you’re always in the know about the hottest fitness gear.

GENERAL

To review products, please follow the instructions below:
1. Create a pointz account using your Gainz Box subscription email on our website.
2. Take a quick survey about the products in the box- we'll let you know when the surveys are available.
3. Earn pointz and get free stuff!
You earn 100 pointz ($15) for every survey you complete. We can’t wait to hear what you think of your next box!

The current box’s products will appear available for review by the last week of the 3rd month of the quarter.

POINTZ

Exclusively for active members, Pointz are our way of thanking our Gainz subscribers for their loyalty and feedback on our box products!
Pointz are earned by reviewing the items you received in your quarterly box.
100 Pointz or $15 for every completed quarterly survey.
Pointz can be reedemed through our Merch store.

Our Pointz program is an exclusive feature for our active subscribers. If your account is currently canceled or in a past due status, your Pointz account will be disabled until your account is back in an active status.

Pointz orders will ship within 5-10 business days from the date the order is place.
Shipping cost will vary.
You will receive an email with tracking once your order has been processed. Please allow a few days for tracking to update.

By reviewing your quarterly products. To review products from your quarterly boxes, please follow the instructions below:
1. Create a pointz account using your Gainz Box subscription email on our website.
2. Take a quick survey about the products in the box.
3. Earn pointz and get free stuff!
You earn 100 pointz ($15) for every survey you leave for the items you received in your quarterly Gainz Box.

SHIPPING & TRACKING

We are working hard to get our Gainz Boxes far and wide!
At this time, we are able to ship to the United States and its territories (including Puerto Rico, Guam, etc.) as well as Canada. We are also able to ship to military bases as long as the shipping address is an APO, FPO, or DPO.

Please email (info@thegainzbox.com) us for any other country and we can accommodate on an individual basis.

Each cycle, you will receive several emails that will inform you when your box is being packed, as well as when it leaves the warehouse. When you receive the email that your box is on the road, it will include the respective tracking number.

If you lost or deleted the email with tracking, please reach out to info@thegainzbox.com and we will assist you from there.

REFUNDS & REPLACEMENTS

Once you have been billed for a new subscription activation or a subscription renewed we are not able to offer a refund, return, or exchange.

No returns, exchanges, or refunds on our subscription boxes, merch store items and warehouse sale items.

If you receive a damaged item, please send us an email within 14 days of receiving your box with photos of the damage alongside the shipping label on your box. Both items must be photographed together, in the same picture. Please don’t black out the name and address.
If you’re missing your box, please send us an email with your best shipping address within 30 days of your box being reported as delivered. You are only allowed one replacement per calendar year for a box marked as delivered. We are unable to offer a replacement for a box when the tracking information is no longer available by FedEx/USPS/DHL/UPS. Replacement boxes ship out within 5-10 business days from the date they are processed. You’ll receive an email with your tracking number once your box is on its way to you.