If your account is currently active and the payment for your renewal is declined, your account will be placed in an expired state. Our system will automatically continue attempting to charge your card to collect payment. In order to stop the billing attempts, you must cancel the account before the payment is successfully processed.
After your initial purchase, you will renew on either a quarterly or monthly cycle.
Renewal dates are Jan. 1st, Apr. 1st, Jul. 1st & Oct. 1st for the quarterly box and the 1st of each for the monthly box.
You’ll get a different mix of 7-10 items (quarterly box) & 5-6 items (monthly box) from well-known, popular, up-and-coming brands including workout apparel, supplements, equipment, accessories, healthy snacks, education, and other surprises. Our experts carefully select each item based on current and emerging trends, so you’re always in the know about the hottest fitness gear.
To review products, please follow the instructions below: 1. Create a pointz account using your Gainz Box subscription email on our website. 2. Take a quick survey about the products in the box- we'll let you know when the surveys are available. 3. Earn pointz and get free stuff! You earn 100 pointz ($15) for every survey you complete. We can’t wait to hear what you think of your next box!
The current box’s products will appear available for review by the last week of the 3rd month of the quarter.
Exclusively for active members, Pointz are our way of thanking our Gainz subscribers for their loyalty and feedback on our box products! Pointz are earned by reviewing the items you received in your quarterly box. 100 Pointz or $15 for every completed quarterly survey. Pointz can be reedemed through our Merch store.
Our Pointz program is an exclusive feature for our active subscribers. If your account is currently canceled or in a past due status, your Pointz account will be disabled until your account is back in an active status.
Pointz orders will ship within 5-10 business days from the date the order is place. Shipping cost will vary. You will receive an email with tracking once your order has been processed. Please allow a few days for tracking to update.
By reviewing your quarterly products. To review products from your quarterly boxes, please follow the instructions below: 1. Create a pointz account using your Gainz Box subscription email on our website. 2. Take a quick survey about the products in the box. 3. Earn pointz and get free stuff! You earn 100 pointz ($15) for every survey you leave for the items you received in your quarterly Gainz Box.
SHIPPING & TRACKING
We are working hard to get our Gainz Boxes far and wide! At this time, we are able to ship to the United States and its territories (including Puerto Rico, Guam, etc.) as well as Canada. We are also able to ship to military bases as long as the shipping address is an APO, FPO, or DPO.
Please email (email@example.com) us for any other country and we can accommodate on an individual basis.
Each cycle, you will receive several emails that will inform you when your box is being packed, as well as when it leaves the warehouse. When you receive the email that your box is on the road, it will include the respective tracking number.
If you lost or deleted the email with tracking, please reach out to firstname.lastname@example.org and we will assist you from there.
REFUNDS & REPLACEMENTS
Once you have been billed for a new subscription activation or a subscription renewed we are not able to offer a refund, return, or exchange.
No returns, exchanges, or refunds on our subscription boxes, merch store items and warehouse sale items.
If you receive a damaged item, please send us an email within 14 days of receiving your box with photos of the damage alongside the shipping label on your box. Both items must be photographed together, in the same picture. Please don’t black out the name and address. If you’re missing your box, please send us an email with your best shipping address within 30 days of your box being reported as delivered. You are only allowed one replacement per calendar year for a box marked as delivered. We are unable to offer a replacement for a box when the tracking information is no longer available by FedEx/USPS/DHL/UPS. Replacement boxes ship out within 5-10 business days from the date they are processed. You’ll receive an email with your tracking number once your box is on its way to you.
TERMS AND CONDITIONS
"By using, accessing, or purchasing from this website (“Site”), which is owned and operated by Gain[z] Box, LLC (herein referred to as ” Gain[z] Box” or ” Gain[z] Box, LLC”), you acknowledge that you have read, understood, and agree to the following Terms of Service (“Terms” or “Agreement”). If, at any time, you do not agree to these Terms, please do not use this Site. Gain[z] Box, LLC reserves the right to revise these Terms at any time by updating this posting. Please read and review these Terms periodically. As a condition of your use of this Site, you agree that you are at least 18 years of age or are visiting the Site under the supervision of an adult or guardian and that you possess the authority to enter into a binding legal agreement. We grant you a personal, limited, non-transferable non-exclusive, license to access and use the Site via a browser. We reserve the right to revise the products and services available on the Site and to impose rules for and limits on use of the Site or to restrict your access to part, or all, of the Site without notice. We reserve the right to revoke your access at any time for any reason, including as a result of a violation of these Terms, without notice. Gain[z] Box reserves the right to change these terms & conditions of use at any time without notice. By accessing or using any part of the site, you accept these terms, without limitation or qualification. You may not use any portion of the site if you do not agree with all of the terms set forth below.Price information found on this site is subject to change without notice. We grant you a personal, limited, non-transferable non-exclusive, license to access and use the Site. We reserve the right, in our sole discretion and without notice to you, to revise the products and services available on the Site and to change, suspend or discontinue any aspect of the Site and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty. Your continued use of the Site will constitute your acceptance of any such changes. "
USE OF THE WEBSITE
"We give you permission to access and use the Site for your personal use, and to copy, distribute, and transmit the content of this Site only to the extent that such copying, distribution, and transmission is automatically done through your browser software incidentally to using the Site for your personal use. No mechanized or other systematic process for harvesting information from this Site for any purpose, including without limitation, any commercial purpose, is permitted. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this Site is strictly prohibited, unless authorized in writing. You further agree not to change or delete any proprietary notices from materials downloaded from this Site. You may print a copy of the information displayed on this Site for your personal use. That means, that except as set forth above, you may not modify, reformat, copy, display, distribute, transmit, publish, license, create derivative works from, transfer or sell any information obtained by your use of this Site. This restriction means, among other things, that you may not mirror on your own website any portion of this Site or display through your own website any results pages or other information from this Site without express written permission. For the avoidance of doubt, you acknowledge and agree that your access to and use of the Site does not give you any right to use the name, likeness, image, signature, biographical information or any other rights of publicity or intellectual property of our celebrity spokespersons found on the Site. We reserve the right to change any information, features and functions of the Site without prior notice. We may deny you access to all or part of the Site without prior notice if you engage in any conduct or activities that we determine, in our sole discretion, violate this Agreement, our rights or the rights of any third party. We may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with these Terms and Gain[z] Box has no obligation to investigate the authorization or source of any such access or use of the Site. You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to your whether or not such access to and use of the this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to your whether or not such access to and use of the this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Gain[z] Box of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security. You may receive emails regarding your account or promotions for special offers, including third party offers."
REGISTRATION AND MEMBERSHIP
Quarterly crates shipped to your address at the price listed. You may receive emails regarding your account or promotions for special offers, including third party offers. You may change your email preferences at any time in your account settings. You can cancel your membership anytime without charge by emailing email@example.com. Please refer to the FAQ’s for further details.
BILLING AND PAYMENTS
RISK OF LOSS
Any merchandise purchased from our Site will be shipped by a third party carrier. As a result, title and risk of loss or damage for such merchandise will pass to you upon our delivery to the carrier. All missing or damaged shipments or items must be reported within 30 days of shipping to qualify for a replacement or refund based on product availability. If the product is available, a replacement will be shipped and a refund will not be issued or considered. Damaged items must be reported and include a photo in the ticket submission. Damaged items will be reviewed by the support agent and a replacement will be issued only for damaged products and does not cover or include packaging of said item. Blemishes to packaging will not be considered as part of a damaged item. All refunds will be at the discretion of customer support.
The technology underlying, and the entire content included in, the Site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Gain[z] Box and is protected by copyright and other intellectual property or proprietary rights. The collective work includes works that are licensed to Gain[z] Box. All rights reserved. We do not investigate to determine if such works are accurate nor can we provide assurance that all such works are free of typographical errors. We cannot guarantee information displayed on this Site to be 100% accurate.
All trademarks, service marks, and trade names of Gain[z] Box on the Site are trademarks or registered trademarks of Gain[z] Box, or of their respective owners.
USER GENERATED CONTENT
By sharing, submitting and uploading any of your data including but not limited to photographs, images, video, music, art, or comments, you grant Gain[z] Box a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, prepare derivative works of, display and perform your user data in any legal manner for the benefit of Gain[z] Box. You acknowledge and agree that you are solely responsible for all the user data that you make available through Gain[z] Box. Accordingly, you represent and warrant that: (1) you have all rights, licenses, consents and releases necessary to grant Gain[z] Box the required rights to disseminate any user data, (2) neither your data nor your posting, uploading, publication, submission or transmittal of this data or Gain[z] Box use of your uploaded data (or any portion thereof) on, through or by the means of Gain[z] Box will infringe, misappropriate or violate a third partys patent, copyright, trademark, trade secret, moral rights or other intellectual property rights or rights of publicity or privacy or result in the violation of any applicable law or regulation.
Except as otherwise specifically provided, the site and the products offered on the site are provided on as “as is” and “as available” basis without warranties or any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Gain[z] Box disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Gain[z] Box does not represent or warrant that the functions contained on the site will be uninterrupted or error-free, that the defects will be corrected, or that the site or the server that makes the site available are free or viruses or other harmful components. Gain[z] Box does not make any warrantees or representations regarding the use of the materials on the site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Applicable Law may not allow limitations or exclusions on warranties, so the above limitations may not apply to you.
LIMITATION OF LIABILITY
"Neither Gain[z] Box nor its celebrity spokespersons shall be liable for any indirect, incidental, special or consequential damages that result from the use of, or the inability to use, the site or materials on or provided through the site, even if Gain[z] Box has been advised of the possibility of such damages. In no event will Gain[z] Box’s liability to you exceed the amounts that you paid to Gain[z] Box in connection with your Gain[z] Box membership. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Gain[z] Box shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Gain[z] Box shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Gain[z] Box shall immediately issue a credit to your credit card account in the amount of the charge. Gain[z] Box has no liability on injury or damage caused by products within the box. Solely responsible by brand or manufacturer. These Terms are applicable to you upon your accessing the Site. These Terms, or any part of them, may be modified or terminated by Gain[z] Box without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous, shall in all events survive any termination of these Terms and your use of the Site."
Your total price will include the price of the product plus any applicable sales tax; such state and local sales tax is based on the shipping address and the sales tax rate in effect at the time you purchase the product. We will charge tax only in states where the goods sold over the internet is taxable.
We control and operate the Site from the United States. We make no representation that materials on the Site are appropriate or available for use outside the United States. If you choose to access this Site from outside the United States, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. All pricing is in United State dollars. Any subscriptions under an incorrect plan will be canceled and any applicable charges refunded without notice to the subscriber.
Gain[z] Box may deliver notice to you by means of e-mail, a general notice on this Site, or by other reliable method.
USE OF SITE
Use of the Site for any illegal or unauthorized purpose is strictly prohibited.
You agree to indemnify, defend, and hold harmless Gain[z] Box, its officers, directors, employees, agents, licensors and suppliers from and against all losses, liabilities, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms, or any activity related to use of the Site (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account.
MOBILE MESSAGE SERVICE
"The Gainz Box mobile message service (the “Service”) is operated by Gainz Box, LLC. (“Gainz Box”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. By consenting to Gainz Box’s SMS/text messaging service, you agree to receive recurring SMS/text messages with service-related promotional messages, including account updates from and on behalf of Gainz Box via text messages through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Gainz Box. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Standard message and data rates may apply from your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. You may opt-out of the Service at any time. Text the single keyword command STOP to the initial outreach and you’ll be removed from the list. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Gainz Box mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For service support or assistance, email firstname.lastname@example.org. We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service."
WHAT INFORMATION DO WE COLLECT?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, various apparel sizes, phone number or credit card information. You may, however, visit our site anonymously.
WHAT DO WE USE YOUR INFORMATION FOR?
"Any of the information we collect from you may be used in one of the following ways: To personalize your experience. Your information helps us to better respond to your individual needs. To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you. To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs. To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site features. To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc."
HOW DO WE PROTECT YOUR INFORMATION?
"We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers."
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitorinformation may be provided to other parties for marketing, advertising, or other uses.
THIRD PARTY LINKS
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE
"Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page."
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
TERMS AND CONDITIONS