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FAQs

What products will my Gainz Box contain?

You’ll get a different mix of 7-10 items from well-known, popular, up-and-coming brands including workout apparel, supplements, equipment, accessories, healthy snacks, education, and other surprises. Our experts carefully select each item based on current and emerging trends, so you’re always in the know about the hottest fitness gear.

Do you ship internationally?

We are working hard to get our Gainz Boxes far and wide!
At this time, we are able to ship to the United States and its territories (including Puerto Rico, Guam, etc.) as well as Canada. We are also able to ship to military bases as long as the shipping address is an APO, FPO, or DPO.

Please email (info@thegainzbox.com) us for any other country and we can accommodate on an individual basis.

What is your return policy?

No returns, exchanges, or refunds on our subscription boxes, merch store items and warehouse sale items.

If you receive a damaged item, please send us an email within 14 days of receiving your box with photos of the damage alongside the shipping label on your box. Both items must be photographed together, in the same picture. Please don’t black out the name and address.
If you’re missing your box, please send us an email with your best shipping address within 30 days of your box being reported as delivered. You are only allowed one replacement per calendar year for a box marked as delivered. We are unable to offer a replacement for a box when the tracking information is no longer available by FedEx/USPS/DHL/UPS. Replacement boxes ship out within 5-10 business days from the date they are processed. You’ll receive an email with your tracking number once your box is on its way to you.

Do you offer refunds?

Once you have been billed for a new subscription activation or a subscription renewed we are not able to offer a refund, return, or exchange.

How will I be charged going forward?

After your initial purchase, you will renew on either a quarterly or yearly cycle.

Renewal dates are Jan. 1st, Apr. 1st, Jul. 1st & Oct. 1st for the quarterly box.